CSR Meishan always adhere to customer-centric, and actively build customer satisfaction star project, after-sales service quality has won user’s wide acclaim. To ensure that the quality, safety and after-sales service of the manufactured and sold railway wagons meet the operation and the current rail transportation requirements, the company adhere to the purpose of "quality first, customer first, good service", actively carry out the work of pre-sale, in sale and after-sale service for the products, we solemnly promise here:
1、In strict accordance with the requirements of the tender and the contract, earnestly complete the various services undertaken and make technical service plans for special customers by combination with the operation characteristics and technical requirements of the products. Pre-sale, actively seek the technical service requirements of the users to products ; In sale, provide the appropriate technical documents and services such as training and on-site technical communication according to the customer requirements within the allowable range specified; After sale, the company will assign a special staff to provide special technical services for the manufactured and sold wagons and accessories. Regular quality visit and contact with the user at any time. Collect the quality information and provide timely and efficient services.
2、For all kinds of problems raised by the user, the company will give a reply within 8 hours. For the quality problems occurred in the operation of products, we will arrive at the scene to deal with the problem after receiving the information within 24 hours and finish it within 48 hours, to ensure the normal operation of the wagons.
3、For the quality failure occurred in the quality guarantee period due to the company responsibility, the company will provide free quality "three guarantees" service or compensation; For the quality failure occurred in the process of operation and maintenance not belonged to the company responsibility, the company will timely provide the reasonable and paid after-sales service to ensure the normal operation of the wagon according to the requirement of the user.
4、Our company provides after-sales service joint guarantee for the manufactured and sold products in the national railway range, and fulfill the relevant commitment in strict accordance with <>.